Case study 1
A major government agency was looking to validate it’s pay and performance scheme and to cause major cultural change. ChangeForum validated and redesigned the scheme, designed and supported organisational development and cultural change activities and creating passion and buy-in in the process
Case study 2
A district council was looking to completely change it’s culture and strategic focus. Using a Balanced Scorecard approach the Council developed key strategic themes. ChangeForum worked with 250 employees in focus groups to develop a competency framework to completely change the culture of the organisation. Additionally we project managed an HR work group looking at organisational capability, capacity and competence. We were also members of the strategic change working group responsible for managing the change programmer and restructuring the organisation.
Case study 3
A district council was having difficulty in recruiting a Head of Organisational Development at a time when it needed to develop it’s change programme. ChangeForum provided a change agent as an interim Head of OD to move the change programme forward. The HR function was completely restructured, 4 new HR posts recruited and several HR policies and strategies developed.
Healthcare
A UK Hospice wanted to improve their resource planning and patient care and ensure the IT infrastructure could support the new goals. The ChangeForum team took an action centred approach involving the local community and palliative care teams, assessing current systems and procedures then devising a new business strategy.
The new approach was implemented successfully: leaders were retrained, new employees hired, communication channels opened up and the underlying IT system realigned to the new procedures. As a result, patient care was significantly improved helping the Hospice meet it’s targets and charter and to attract and manage vital funding.
Car Parking
In June 2000, a Europe-wide company acquired a UK-based organisation. The merger of two vastly different organisations to achieve one goal posed many challenges – different cultures, varying markets, operational difficulties and incompatibilities.
ChangeForum managed the entire project, working with both the UK and European-based teams for two years to define new business objectives, integrate working practices and cultures, develop leadership skills, implement performance management, gain IIP within 10 months, implement a supporting HR IT infrastructure as well as retrain employees. Throughout this time of change motivation and communication was maintained and invigorated and throughout.
Graphic print / mail business
ChangeForum supported the business transition from a large plc to an entrepreneurial enterprise following an MBO. We established the HR Function, infrastructure and policies, handled TUPE, recruited 10 key staff (sales & IT), wrote the staff handbook, implemented a training process to improve bottom line, worked with teams to restructure departments to meet stakeholder needs, and improve range of products/ productivity and customer service, rewrote role profiles and gained buy-in to change.
Financial Service Sector Plc
ChangeForum facilitated the definition of business direction and goals with Board members and Senior Management Team, designed and facilitated the move to Performance Management, influenced change at all levels through training and Interim Management activities, reshaped the training function and developed core-training programmes.
Major Bank
As part of a 3-year period large-scale change programme ChangeForum facilitated and delivered to Executive and all levels training in: Performance Management - training and development, Leadership development (Senior management & Board level), HR and Train the Trainer development
Projects in Pharmaceutical organisations
3-year project: end-to-end design/ project management of major change programme involving BPR, Performance Management, Competency framework design, Management Development, Team building and Learning Resource Centre design and delivery.
Performance Management: designed and delivered Performance Management Scheme and training to harmonise 2 businesses.
Performance management /cultural change programme in multicultural environment designed to: change culture, meet stakeholder needs, improve communication, develop management skills and improve customer relations
Automotive industry
ChangeForum worked the Board/ management team during business re-organisation to define new business direction, mission, goals and roles and subsequently supported management in cascading it through the business to achieve 'buy-in'.
Aeronautical Industry
We provided Interim HR services to redesign the training process to comply with ISO 9001 standards.
IT Sector
Interim HR and Performance Management services
Airline industry
Behavioural interviewing skills training
